FREQUENTLY ASKED QUESTIONS
We have collected the most common questions we are asked on one page. Please contact us anytime if your question is not covered or you require more detail, we look forward to hearing from you.
Why can't I book online through Propeller Travel?
Air Travel Booking
When is the best time to make a booking?
The short answer is there is no such thing as the best time to make a booking. While it is commonly believed that the best time to book is as far in advance as possible, this is not always the case.
How do I make a booking?
Hotel Quote, Air Travel Quote (which has a place to provide hotel details) or you can simply use Contact Us for anything else.
We will shortly compile a list of options based on the details provided and will let you know how to take it from there.
Which airlines can I book through Propeller Travel?
Do I have to pay for my booking straight away?
Air bookings – Depending on the airline, fare and class of travel, we may be able to hold the reservation for a few days, depending on the rules of the specific ticket. It’s important to note, though, that while a reservation may be held, the price is never guaranteed until the ticket is paid for and issued. Some carriers (for example, “low-cost carriers (LCC)” require instant ticketing, in which case we would need to reserve and issue the ticket with final payment on booking day.
Hotel Bookings – Most hotel bookings booked through Propeller Travel, will require a guarantee, which means a credit card number that the hotel can charge you, in case you did not check in and did not cancel your booking in accordance to the conditions of the booking (often 48 hours before check-in.) Actual payment in this scenario will be taken, as usual, by the hotel at check-out.
There are instances where the price of a room booking is lower with instant payment. When that is the case, your dedicated agent will advise you of the options. Lastly, some hotels charge a deposit at time of booking (usually one night), which is refunded if your booking is cancelled within the conditions of that booking.
Airline and Hotel bookings can be complicated. We are here, always, to answer your questions and make sure you have all the required information to make an informed decision.
How can I pay for my booking?
There are some exceptions to these rules, which will be fully explained to you in case a specific booking scenario requires a specific by a specific form of payment.