FREQUENTLY ASKED QUESTIONS
Why can't I book online through Propeller Travel?
Propeller Travel is a high touch full-service travel agency. In order to provide you with the best value, our agents check for the best options, prices and value which many times we can not publish through an online booking system.
Our business and corporate customers can access our online booking tool which allows them to book their specific discounted negotiated rates, hold issue and cancel air tickets, along with managing all aspects of their travel, or use their dedicated account manager and agents.
Air Travel Booking
When is the best time to make a booking?
The short answer is there is no such thing as the best time to make a booking. While it is commonly believed that the best time to book is as far in advance as possible, this is not always the case.
How do I make a booking?
We will shortly compile a list of options based on the details provided and will let you know how to take it from there.
Which airlines can I book through Propeller Travel?
Do I have to pay for my booking straight away?
Air bookings – Depending on the airline, fare and class of travel, we may be able to hold the reservation for a few days, depending on the rules of the specific ticket. It’s important to note, though, that while a reservation may be held, the price is never guaranteed until the ticket is paid for and issued. Some carriers (for example, “low-cost carriers (LCC)” require instant ticketing, in which case we would need to reserve and issue the ticket with final payment on booking day.
Hotel Bookings – Most hotel bookings booked through Propeller Travel, will require a guarantee, which means a credit card number that the hotel can charge you, in case you did not check in and did not cancel your booking in accordance to the conditions of the booking (often 48 hours before check-in.) Actual payment in this scenario will be taken, as usual, by the hotel at check-out.
There are instances where the price of a room booking is lower with instant payment. When that is the case, your dedicated agent will advise you of the options. Lastly, some hotels charge a deposit at time of booking (usually one night), which is refunded if your booking is cancelled within the conditions of that booking.
Airline and Hotel bookings can be complicated. We are here, always, to answer your questions and make sure you have all the required information to make an informed decision.
How can I pay for my booking?
There are some exceptions to these rules, which will be fully explained to you in case a specific booking scenario requires a specific by a specific form of payment.
How will I receive confirmation of my booking?
What information do I need to book a flight?
What are your service fees?
What documentation do I need to travel?
Can I book a one-way ticket?
Does my flight include a luggage allowance?
Do I have to pay to reserve seats?
For all other airlines, pre-assigned seat request availability and cost differ by ticket type, class of travel, frequent flyer status and airline. Please consult one of our agents, and they will be happy to provide full details and assistance.